Skip to content

🚚 Free Shipping on US orders over $100.00 (The purchase of gift cards is not included towards free shipping)

Cart

FAQ

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier mistakenly left the package with them.

● Double check the shipping address on your order.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s home, then you can get in touch with us at support@berkshiresboutique.com with your order number.

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@berkshiresboutique.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@berkshiresboutique.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

What’s your return policy?

Because most of our items are made to order, we generally don’t offer returns and exchanges. However, in the rare case that there’s something wrong with your order, please let us know by contacting us at support@berkshiresboutique.com! Please be sure to include a photo of the item you received along with a detailed description of the issue. This will help us understand the problem and assist you more efficiently. We value your satisfaction and are committed to resolving any concerns with your order promptly.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@berkshiresboutique.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

How do you ensure organic or recycled material content in your eco-friendly products?