When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier mistakenly left the package with them.
● Double check the shipping address on your order.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s home, then you can get in touch with us at support@berkshiresboutique.com with your order number.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@berkshiresboutique.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@berkshiresboutique.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
Because most of our items are made to order, we generally don’t offer returns and exchanges. However, in the rare case that there’s something wrong with your order, please let us know by contacting us at support@berkshiresboutique.com! Please be sure to include a photo of the item you received along with a detailed description of the issue. This will help us understand the problem and assist you more efficiently. We value your satisfaction and are committed to resolving any concerns with your order promptly.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@berkshiresboutique.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
How do you ensure organic or recycled material content in your eco-friendly products?
Apparel products in our eco-friendly product collection consist of at least 70% organic or recycled materials, or such material blends. All beauty products in this collection are natural certified.
To verify material content, we collect valid certificates from our suppliers. As proof of the organic composition of the apparel products, we only accept GOTS or OCS certificates. For recycled composition, we accept either GRS or RCS certificates.
We only accept the Ecocert COSMOS certificate as proof of the beauty product’s natural origin.
GLOBAL ORGANIC TEXTILE STANDARD (GOTS)
The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, including ecological and social criteria, backed up by independent third-party certification of the entire textile supply chain. This standard also sets limitations on other fibers that can be blended with organic fibers.
Organic Content Standard (OCS)
The Organic Content Standard (OCS) is a certification for non-food goods that confirms the organic material presence in the final product. It also follows the supply chain from its source to the final product.
Global Recycled Standard (GRS) and Recycled Claim Standard (RCS)
The Recycled Claim Standard (RCS) and Global Recycled Standard (GRS) are international, voluntary standards that set requirements for third-party certification of recycled content and supply chain. The shared goal of the standards is to increase the use of recycled materials. The GRS includes additional criteria for social and environmental processing requirements and chemical restrictions.
Ecocert COSMOS
Ecocert COSMOS standard ensures ingredients are derived only from natural origin except for a limited ingredients list authorized in small quantities. On average, Ecocert-certified products contain 99% ingredients of natural origin.
Ecocert standard verifies the composition, processing, and packaging of the product.
The certification ensures an environmentally friendly and safe product that’s made with consideration of biodiversity and the preservation of natural resources. This certification includes other factors like the absence of GMO and petrochemical ingredients (parabens, phenoxyethanol, perfumes, and synthetic colorants).
