FAQ

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier mistakenly left the package with them.

● Double check the shipping address on your order.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s home, then you can get in touch with us at support@berkshiresboutique.com with your order number.

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@berkshiresboutique.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@berkshiresboutique.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

What’s your return policy?

Berkshires Boutique Return Policy

We want you to love your Berkshires Boutique gear as much as we love designing it! If something isn’t quite right, don’t worry—we’re here to help.

Our Guarantee:
Your comfort and satisfaction are our top priorities. If you're not completely happy with your purchase, you can return it for a refund or exchange, no questions asked (well, maybe a few—just so we can improve).

Eligibility for Returns:

Items must be returned within 30 days of delivery.
Products should be unworn, unwashed, and in their original condition (tags attached when applicable).
Sale items and custom orders are non-refundable unless defective.

How to Return:

Contact Us: Start by emailing us at support@berkshiresboutique.com with your order number and a brief description of the issue.
Send It Back: We’ll provide you with a return label and/or shipping instructions.
Refund or Exchange: Once we receive your item, we’ll process your refund or exchange within 5-7 business days.

The Fine Print:

Refunds will be issued to your original payment method.
Shipping fees are non-refundable (except for damaged or defective items).
We’re not responsible for items lost during return shipping, so we recommend using our return label or a trackable method

How do you ensure organic or recycled material content in your eco-friendly products?

Apparel products in our eco-friendly product collection consist of at least 70% organic or recycled materials, or such material blends. All beauty products in this collection are natural certified.

To verify material content, we collect valid certificates from our suppliers. As proof of the organic composition of the apparel products, we only accept GOTS or OCS certificates. For recycled composition, we accept either GRS or RCS certificates.

We only accept the Ecocert COSMOS certificate as proof of the beauty product’s natural origin.

GLOBAL ORGANIC TEXTILE STANDARD (GOTS)

The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, including ecological and social criteria, backed up by independent third-party certification of the entire textile supply chain. This standard also sets limitations on other fibers that can be blended with organic fibers.

Organic Content Standard (OCS)

The Organic Content Standard (OCS) is a certification for non-food goods that confirms the organic material presence in the final product. It also follows the supply chain from its source to the final product.

Global Recycled Standard (GRS) and Recycled Claim Standard (RCS)

The Recycled Claim Standard (RCS) and Global Recycled Standard (GRS) are international, voluntary standards that set requirements for third-party certification of recycled content and supply chain. The shared goal of the standards is to increase the use of recycled materials. The GRS includes additional criteria for social and environmental processing requirements and chemical restrictions.

Ecocert COSMOS

Ecocert COSMOS standard ensures ingredients are derived only from natural origin except for a limited ingredients list authorized in small quantities. On average, Ecocert-certified products contain 99% ingredients of natural origin.

Ecocert standard verifies the composition, processing, and packaging of the product.

The certification ensures an environmentally friendly and safe product that’s made with consideration of biodiversity and the preservation of natural resources. This certification includes other factors like the absence of GMO and petrochemical ingredients (parabens, phenoxyethanol, perfumes, and synthetic colorants).